Warranty

Since our inception in two thousand and four, we have maintained a steadfast commitment to serving as a reliable source for fine adornments. We take immense pride in the craftsmanship of our creations and the curated items we offer, aiming to ensure that every phase of your acquisition is characterized by pure delight. The following details outline the protection and support policies we provide across our various jewelry categories. Please reach out to our dedicated support staff if you require further clarification or have specific concerns, as we are always prepared to assist you. It is important to clarify that our protection policies apply exclusively to purchases made directly through our official retail locations or our online platform. Any items acquired via secondary resellers must be managed through those respective third-party entities. Furthermore, our policies do not extend to items that have been lost, nor do they cover the natural effects of everyday use, accidental damage, or issues arising from improper maintenance.

Regarding our wedding and engagement collection, we exercise rigorous quality control, with every piece undergoing a thorough inspection by our skilled internal team before it leaves our facility. Within the first year following your purchase, we are pleased to provide complimentary resizing for eligible designs, as well as services for stone tightening and ring reshaping. Should we identify that a repair is necessary due to a fault in the manufacturing process, we will absorb all associated costs for the repair or replacement, including the restoration of any side or accent stones that may be lost as a direct result of such a defect. Additionally, our engagement and wedding pieces are accompanied by a lifetime service for polishing and matting. We must emphasize that these protections are voided if the jewelry is serviced by an independent jeweler or if the item is lost. For assistance, please direct your inquiries to catbirdnycusa@outlook.com.

For our broader jewelry collections, our studio remains deeply committed to the longevity of each piece. We offer a two-year protection period from the date of purchase to address any accidental damage or breakage that may occur. This coverage is specifically for items obtained directly from our channels, and it is vital to remember that we cannot extend these services to international orders, nor can we cover items that have been subjected to the services of outside jewelers or those that have been misplaced. If you encounter any difficulties with your pieces, please contact us at catbirdnycusa@outlook.com so that we may review the situation.

When you acquire designer pieces through our platform, we collaborate closely with those creators to uphold the high quality of your items. We provide a two-year protection term for these products should any breakage or damage arise, though this does not encompass issues stemming from routine wear or personal negligence. Similar to our other policies, this protection is limited to items bought directly from us and does not cover international shipments, lost items, or pieces that have been modified by third-party specialists. Please reach out to catbirdnycusa@outlook.com for any support regarding your designer items.

Finally, for our permanent welded bracelets, we recognize that while we strive for them to be as lasting as possible, unforeseen circumstances can occur. We provide a thirty-day guarantee, allowing you to return for a re-welding session if you encounter fit issues or require specific adjustments. This service is limited to items originally purchased through our venues and does not cover lost jewelry or pieces that have been handled by other jewelers. For additional guidance or to address any questions regarding these services, please do not hesitate to contact us at ‪(408) 800-5702‬, as our team is always eager to ensure your experience remains positive and fulfilling.