Return Policy

We Aim To Maintain A Process That Is Both Open And Fair For Every Customer Who Feels That An Item Purchased From Our Collection Is Not The Perfect Match. If You Find Yourself Considering A Return, You May Initiate This Request Within Thirty Days Of The Date Your Package Was Delivered. This Window Is Specifically Designed To Give You Sufficient Time To Evaluate Your Purchase Thoroughly And Decide Whether It Meets Your Expectations. We Feel This Period Offers A Reasonable Balance Between Providing Our Patrons With Necessary Flexibility And Ensuring The Continued Efficiency Of Our Internal Logistics Systems.

To Qualify For A Full Return, All Merchandise Must Be Returned To Our Facility In Its Original, Unworn Condition. This Means The Product Must Be Entirely Free From Any Signs Of Wear, External Damage, Or Alterations. Furthermore, A Successful Return Submission Requires The Inclusion Of All Original Components. This Requirement Extends To Every Protective Material, Documentation, Manual, Label, Container, And Accessory Included At The Time Of Initial Shipment. Retaining Your Record Of Sale Is Crucial, So Please Ensure Your Digital Invoice Or Order Confirmation Is Readily Available Before You Begin The Return Process.

Before Sending Any Items Back To Our Warehouse, You Must Coordinate With Our Support Team Via Email At catbirdnycusa@outlook.com. Securing Formal Approval From A Representative Is A Mandatory Step Before Dispatching Your Package. During This Initial Communication, Our Staff Will Review Your Inquiry Against Our Current Policies And Assist You By Issuing A Prepaid Shipping Label. Please Exercise Caution And Do Not Send Items Without Prior Authorization, As Packages Received Without Necessary Documentation Or Sent Via Non-Trackable Methods May Be Refused Or Returned To You At Your Own Expense.

We Recommend That You Carefully Inspect Your Order As Soon As It Arrives. If You Discover That An Item Sustained Damage During The Shipping Process, Or If You Identify A Mismatch Between The Products You Ordered And Those You Received, Please Notify Us Without Delay. Prompt Communication Allows Our Fulfillment Experts To Review The Situation Thoroughly And Determine The Best Possible Resolution, Whether That Entails Arranging A Replacement, Issuing A Full Refund, Or Implementing Other Corrective Actions.

Please Note That Certain Items May Be Ineligible For Return Due To Strict Hygiene Standards Or Specific Manufacturing Protocols. These Limitations Are Maintained To Protect The Integrity Of Our Offerings And Comply With Regulatory Standards. If You Are Uncertain Whether A Specific Product Qualifies For A Return, We Encourage You To Call Our Support Staff At ‪(408) 800-5702‬ For Clarification Before You Begin The Process.

For Customers Wishing To Exchange An Item For A Different Size, Shade, Or Variation, The Most Expedient Method Is To Return The Original Item By Following Our Standard Protocols And Subsequently Placing A New Order For The Preferred Replacement. Once Your Initial Return Is Received And Authenticated By Our Warehouse Team, We Will Process A Refund To Your Original Payment Method. This Two-Step Approach Is Designed To Ensure You Receive Your Preferred Items More Quickly While Allowing Our Inventory Records To Remain Accurate.

For Patrons Based Within The European Union, Regional Regulations Offer Additional Safeguards, Including A Fourteen-Day Right To Rescind A Contract And Return Goods Without Providing A Specific Justification. Such Returns Must Still Comply With Our Fundamental Guidelines Regarding The Condition Of The Merchandise And The Inclusion Of All Required Documentation.

Once Your Return Reaches Our Fulfillment Center, Our Staff Conducts A Comprehensive Manual Inspection To Confirm That All Items Meet Our Quality Standards. You Will Receive An Electronic Notification Once This Assessment Is Complete And Your Return Status Has Been Verified. Approved Refunds Are Generally Processed Within Ten Business Days And Credited To Your Original Form Of Payment. Please Understand That The Time Required For These Funds To Reflect On Your Personal Bank Statement Is Determined By Your Specific Financial Institution. If You Do Not Observe The Credit Within Fifteen Business Days, Please Reach Out Via Email So We Can Investigate The Matter. Our Objective Remains To Deliver A Professional, Clear, And Attentive Experience At Every Stage Of Your Interaction With Us.